Reach us
Email support@valles.app. A person reads every message. Tell us what you were doing and what you expected to happen, and include a screenshot if you can.
Getting in
Valles is invite-only. You join when someone who plans with you sends you an invitation link. Open that link on the device you want to use, and sign in from there so the invitation comes with you.
If you were invited but can’t sign in, check that you are using the same email address the invitation was sent to. Still stuck? Email us from that address and we will sort it out.
Text message codes
When you ask for a code, we text it to the number you entered. It expires in 10 minutes. Reply HELP to a code for help, or STOP to stop receiving them. The full terms are on our Text Messaging Terms page.
Reporting a message or a person
In any chat, press and hold a message (or right-click it on a computer) and choose Report, or Block to stop hearing from that person. The person you report is not told who reported them, and we review every report within 24 hours.
AI features
Proofreading, flyer scans, voice notes, and event search are optional. Turn them on or off at any time in Settings → AI features. While they are off, nothing is sent to our AI provider. Our Privacy Policy (Section 5.6) explains what is sent when they are on.
Deleting your account
Open your profile, then Settings → Delete account, type DELETE, and confirm. You are signed out everywhere at once, and your data is permanently deleted after 90 days. Sign back in before then if you change your mind. If you can’t sign in, follow the steps on valles.app/delete-account.
Policies
Terms of Service · Privacy Policy · Consumer Health Data Privacy Policy · Text Messaging Terms
Valles is operated by Entrewoven Company, a Delaware corporation doing business as Valles.